Return Eligibility:

To qualify for a return:

The item must be in its original condition and in its original packaging.

You must provide proof of purchase, such as a receipt or order confirmation.

A refund will only be considered for the complete order if an issue is raised regarding defective goods.

Refunds will not be provided for only a portion or part of the order, even if some items are found defective.

If any item in the order is defective, the entire order will be eligible for a refund. 

Non-Returnable Items:

We do not accept returns for half-used goods, custom products (e.g., special orders or personalized items), sale items, or gift cards (if applicable).

For questions about specific items, please contact us at gyaneshwariorganics@gmail.com.

Return Policy for Perishable Goods:

At Apna Rasta, we prioritize the quality and freshness of our products. Due to the nature of perishable items, like flowers, we have established the following return policy:

Non-Returnable Items: Perishable goods are non-returnable and non-refundable. Once purchased, these items cannot be returned or exchanged.

Damaged or Defective Products: If you receive a perishable item that is damaged or defective upon arrival, please contact our customer support team within 24 hours of delivery. We will assess the issue and, if necessary, provide a replacement or refund.

By placing an order for perishable goods on Apna Rasta, you acknowledge and agree to this return policy.

How to Request a Return:

To initiate a return, follow these steps:

Contact us at support@apnarasta.in within 24 hours of receiving your item.

Include the following in your email:

•           Order number

•           Image of the invoice

•           1 outer box image

•           2 clear images of the damaged product

•           Unboxing video of the damaged product

For shipments with multiple items, only the affected product can be returned and replaced.

We will respond to your email within 24-48 working hours and provide full assistance thereafter.

If the return is validated, our vendor will collect the item, and our refund policy will apply as outlined.

Damages and Issues:

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at gyaneshwariorganics@gmail.com so we can evaluate the issue and resolve it promptly.

Our Commitment:

We’re dedicated to finding the best possible solution for you while maintaining the integrity and sustainability of our products. For any questions or concerns about returns or replacements, reach out to us at support@apnarasta.in.